Refund policy

Returns & Refunds

We accept returns for unopened, unused, and undamaged packs in resellable condition, with all original packaging intact. Trial packs and lab analysis are not eligible for return.

To request a return, email support@thepatchmethod.com within 30 days of delivery. Include your order number and the items you wish to return. Please wait for return instructions before shipping your items.

Customers are responsible for return shipping costs and a $6 USD restocking fee per returned order will be deducted from the applicable refund. Please retain your return tracking information.

Eligible returns requested within 30 days of delivery will be refunded to the original payment method after the package arrives and inspected. Approved return requests made after 30 days will receive store credit in the form of an e-gift card.

Opened or used packs, trial packs, and international orders are not eligible for standard returns, except where required by law. Purchases made through another retailer must be handled directly with that retailer.

Please allow approximately three weeks for return delivery and processing. Once issued, refunds may take an additional 3–10 business days to appear, depending on your payment provider.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact support@thepatchmethod.com within 7 days of delivery. Include your order number, a description of the issue, and photos if applicable.

These are reviewed separately from standard unopened-pack returns. Our team will review your report and assist with an appropriate resolution.

Order Processing & Shipping

Orders are typically processed and shipped within 3–7 business days. Delivery times may vary due to carrier delays, high order volume, or holidays.

You will receive tracking information by email once your order has shipped.

Lost or Delayed Packages

If your package is delayed or appears lost, contact support@thepatchmethod.com so we can help investigate with the carrier.

If tracking shows delivery but you have not received your package, please check around your delivery location, with household members or neighbors, and with your local carrier.

If you still cannot locate it, contact us for assistance in filing the claim.

Order Cancellations

Once an individual order has been placed, it cannot be canceled, except where required by law. However, eligible unopened packs may be returned under the return policy above.

Please double-check your products, shipping address, and purchase type before submitting payment.

Subscriptions & Cancellation

Subscriptions renew automatically at the price and frequency disclosed when you enroll until canceled.

You may manage, skip, pause, modify, or cancel your subscription through your online account at www.thepatchmethod.com/apps/subscriptions

You may cancel at any time to stop future renewal charges. Online cancellation takes effect upon completion. To prevent your next renewal charge, cancel before that charge is processed.

Canceling a subscription does not automatically cancel or refund an order already processed before cancellation took effect. Eligible unopened packs from subscription orders may be returned under the same return policy above. Returning an order does not cancel your subscription.

If you need further assistance with your subscription, you may email us at support@thepatchmethod.com.

Return to Sender

If an order is returned to our fulfillment center due to customer error, an $6 USD reshipment fee applies. If an eligible refund is requested instead, an $6 USD restocking fee will still be deducted.

Customer Commitment

We are committed to your satisfaction and stand by the quality of our patches.

Our team is here to help with questions and ensure you receive the products you ordered in excellent condition.